There is a saying in Caigan Tan: "The little things will be hazy to the wise man; Big ignorant people, small things must be watched ". Really smart people, in the insignificant details always mediocre; And stupid people are always clever in small things.
A short story happened two days ago, the customer purchased several tons of hot melt glue, before each batch of shipment, quality inspection personnel must test qualified before shipment, quality inspection personnel in the process of testing on the same day, one of the glue was not put into the packing box in time, and at this time, the logistics was in a hurry to load, the staff of the packaging section did not review and directly sealed the box and loaded, and so on when the quality inspection department sent back, Logistics has gone far. Some people will say in this matter, so many goods less a small piece of glue may not be found, and so on the customer feedback again, but as a bang Lin people integrity is the most important, the first time to communicate with the customer, due to our work negligence less a piece of glue, the next delivery to give up, the customer even said: Oh, nothing, nothing, a piece of glue to say, but thank you so honest.
Although the customer said so, but if found less later, the psychological will definitely think that the enterprise before the supply of glue is not often short of weight, we take the initiative to explain with the customer, this is the foundation of the enterprise. In today's society, no one is more stupid than anyone. If you want to win by being smart, it is really not smart. Self-interest and altruism, integrity-based, only you treat customers with your heart, do a love and responsible enterprise, customers and we can stick longer, farther.